Delivery times vary based on your location in Kenya. For Nairobi and major cities, standard delivery takes 1-3 business days. For other regions, delivery typically takes 3-7 business days. Express delivery options are available at checkout for an additional fee, which can reduce delivery time to 24-48 hours for most locations. International shipping times vary by destination country.

Once your order is dispatched, you'll receive a tracking number via email and SMS. You can use this number on our website's "Track Order" page or directly on our delivery partner's website. For orders within Kenya, we primarily use Sendy and G4S for deliveries. You can also check your order status by logging into your account or contacting our customer support team.

Yes, we offer international shipping to most countries. International delivery typically takes 7-14 business days depending on the destination and customs clearance. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient. We currently offer free international shipping on orders over $100. For East African countries (Uganda, Tanzania, Rwanda), we offer expedited shipping options.

Delivery costs depend on your location and the size/weight of your order. Within Nairobi, standard delivery costs between KSh 200-400. For other regions in Kenya, delivery costs range from KSh 400-800. We offer free delivery on orders above KSh 5,000 within Kenya. Express delivery options are available at checkout for an additional fee. International shipping rates are calculated based on weight and destination country.

You can cancel your order within 24 hours of placing it by logging into your account and selecting "Cancel Order" from the order details page. For orders that have already been processed or shipped, cancellation may not be possible. In such cases, you can refuse delivery or return the item once received. For immediate assistance with cancellations, please contact our customer support team via phone or WhatsApp.

We accept returns within 14 days of delivery for most items. Products must be unused, in their original packaging, and in resalable condition. Some items, such as personalized products or perishable goods, cannot be returned unless they're defective. To initiate a return, log into your account and select "Return Item" from your order history, or contact our customer support team. For customers in Kenya, we offer free return pickup in major cities.

If you receive a damaged item, please contact our customer support team within 48 hours of delivery. Take clear photos of the damage and the packaging, which will help us process your claim faster. For items damaged during shipping, we'll arrange a free replacement or refund. Our quality assurance team in Kenya will review all damaged item claims within 24 hours. We may arrange for the item to be collected for inspection before processing a replacement.

Once we receive your returned item, refunds are typically processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method. M-Pesa refunds usually appear within 24-48 hours, while credit card refunds may take 5-10 business days depending on your bank. For bank transfers, refunds may take up to 14 business days. You'll receive an email notification once your refund has been processed.

You can check your order status by logging into your account and navigating to "My Orders" section. There you'll find real-time updates on processing, shipping, and delivery. We also send automatic email and SMS notifications at each stage of your order. If you ordered as a guest, you can use the order tracking feature on our homepage with your order number and email address. For Kenyan customers, we also provide WhatsApp updates upon request.

You can change your shipping address if your order hasn't been processed yet. Log into your account, go to "My Orders," select the order you want to modify, and click on "Change Address." If your order has already been processed, please contact our customer support team immediately. For locations within Kenya, we can often redirect packages that are already in transit, but this may result in additional delivery time and possible fees.

Unfortunately, you cannot add items to an order that has already been placed. If you wish to purchase additional items, you'll need to place a new order. However, if your original order hasn't been processed yet, you can contact our customer support team to cancel it and place a new combined order. For frequent shoppers in Kenya, we offer a consolidation service where multiple orders placed within 24 hours can be shipped together to save on delivery costs.

Yes, invoices are automatically generated for all orders. You can download your invoice by logging into your account and going to "My Orders." Select the specific order and click on "Download Invoice." For business customers in Kenya, we provide VAT-compliant invoices that include your company details if provided during checkout. If you need a modified invoice or have special requirements, please contact our accounting department with your order number.

Our website features a comprehensive search and filter system to help you find the perfect product. You can filter by category, price range, brand, and specific features. For personalized recommendations, use our "Product Advisor" tool which asks a few questions about your needs and suggests suitable options. Our customer support team is also available via live chat to provide guidance. For customers in Kenya, we offer free virtual consultation sessions where our product specialists can help you make the right choice.

Warranty periods vary by product category and brand. Most electronics come with a 1-2 year manufacturer warranty, while furniture items typically have a 6-month warranty against manufacturing defects. All warranty information is listed on the product page. For customers in Kenya, we offer an extended local warranty service where repairs and replacements can be handled directly through our service centers in Nairobi, Mombasa, and Kisumu, without having to ship products internationally.

Yes, we offer professional installation services for select product categories including furniture, electronics, and appliances. Installation services can be added during checkout for an additional fee. In major Kenyan cities (Nairobi, Mombasa, Kisumu, and Nakuru), we have our own team of certified technicians. For other regions, we work with trusted local partners. Installation fees vary based on product complexity and your location, with detailed pricing provided at checkout.

Technical support is available through multiple channels. You can access our online knowledge base for troubleshooting guides and manuals, contact our support team via email, phone, or live chat, or visit one of our service centers in Kenya. For complex issues, we offer remote diagnostic sessions where our technicians can guide you through solutions via video call. Premium support packages are also available for business customers with priority response times and dedicated support agents.